The system’s internal DSL modem does not currently detect a DSL signal or is having problems connecting.
To restore your Internet connection:
Verify that the telephone cable is still properly connected between a working wall jack and the system port labeled PHONE LINE.
If your system is connected to a DSL phone filter, make sure it is connected to the jack labeled DSL/HPNA.
Make sure that ALL phones, answering machines, or other devices which connect to a phone jack have a DSL phone filter attached.
If you have never had a working DSL Internet connection, it's possible your DSL service has not been turned on. Please wait to install the equipment until after 7PM on your Due Date provided by your sales agent. This will ensure your DSL line has been activated. Your Due Date is available under the EMBARQ™ High-Speed Internet section of your EMBARQ™ Order Confirmation Letter.
If you still do not have Internet connectivity after checking the above, click on the "Check Connection" button below.
